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The Questions to ask during a Reference Call

The best way to gauge the right software for you is to speak to a direct customer.

Speaking to a supplier about their product is a necessity. However, a lot of times we forget to speak to the current users to hear it in their own words. Case studies work brilliantly to get a clear and quick overview of a customer’s experience, but nothing beats a proper conversation.

We are all victims to lack of time, and it may seem like an easy step to miss out in the purchasing cycle. But, we really do recommend taking the time to call a supplier’s customers.

Download our worksheet on The Questions to ask during a Reference Call

We have collated 11 of the critical questions to ask during a reference call. Everything from integration, usability, implementation to their general experience dealing with the supplier as a company.

These questions outline what we believe are the essential points to hit on.

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